WORLD ONLINE STORE  [AS OF: 20 June 2023] 

§ 1 Area of applicability and contracting partner

(1) These general terms and conditions in the respective valid version at the time of your order apply to all contracts for LLOYD products which you conclude with Global-e in our international online store Your contracting partner is Global-e NL B.V., a Dutch company registered under number 72541466 (registered office at Krijn Taconiskade 430 1087 HW Amsterdam The Netherlands), who are operating as an authorized seller and is your contractual partner.By placing an order in this online store you agree to the Terms and Conditions  of Global-e. These can be viewed in the checkout and also underthe following link:

Global- e terms and conditions:

(2) The LLOYD products which are offered in our online store are intended exclusively for consumers of full legal age. A consumer as defined by law is any legal person who concludes a legal transaction for purposes which cannot primarily be attributed to his or her commercial or self-employed professional activities.

(3) In the general terms and conditions, we wish to regulate the specifics of the contractual relationship with you. In addition, we will provide you with important consumer protection information in these general terms and conditions in the respective applicable version. You can view and download the general terms and conditions prior to placing your order and you can also save these on your end device or print them out.

(4) Should you have any queries concerning your contract, you can contact us as follows: By email:

§ 2 Ordering process and conclusion of the contract

(1) The presentation and promotion of LLOYD productsin our online store merely represents a non-binding invitation to make an offer to conclude a contract. When you send an order by clicking on the "Pay and place order" button, you as a customer are submitting a binding offer to make a purchase. You will acknowledge that the seller is Global-e and not LLOYD. Global-e has a contractual agreement with LLOYD to make LLOYD products available to you for purchase from and delivered by Global-e.

(2) Prior to submitting your order, you can view and alter your order data at any time. The payment methods are provided by Global-e and depend on the country of destination. In addition, LLOYD products can only be entered in quantities which are usual for a household.

(3) Global-e will confirm the receipt of your order submitted via our online store immediately by means of an automated email. Such an email does not yet represent an acceptance of your order, unless the acceptance is expressly declared alongside the confirmation of receipt.

(4) A contract does not come into effect until Global-e confirms your order through the acceptance in the form of an order and shipping confirmation by means of a separate email or delivery of the ordered LLOYD products. In addition, only the LLOYD products which are expressly listed in the shipping confirmation will become part of the contract.

(5) Should it not be possible to deliver the LLOYD products which you have ordered, for example because these are not available, Global-e will not issue a declaration of acceptance. In such a case, no contract will come into existence. Global-e will immediately inform you of such and, where possible, will immediately reimburse you any consideration which has been paid.

(6) The contract will be concluded in English language.

§ 3 Delivery and delivery deadlines

(1) The delivery takes place to the delivery address stated by you and only within the following countries of destination: Armenia, Australia, Azerbaijan, Bosnia & Herzegovina, Canada, Egypt, Georgia, Hongkong, Iceland, India, Indonesia, Israel, Japan, Kazakhstan, Kuwait, Liechtenstein, Macao, Mexico, Mongolia, New Zealand, Norway, P.R. China, Peru, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Taiwan, Thailand, Tunisia, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vietnam.

Delivery times depend on the destination country/location and shipping method selected. An estimated delivery time and related cost will be displayed in the checkout. There is no guaranteed delivery date for any orders.

(2) Following the handover of the LLOYD products to the shipping provider, you will receive a confirmation of shipping from Global-e by email with a tracking link, via which you can follow the current status of your shipment.

§ 4 Prices and shipping costs

(1) All prices in our online store are net prices, exclusive of the respectively applicable statutory value added tax and of any additional shipping costs. The price, including tax and any shipping costs is also shown in the order mask before you send your order.

(2) Should Gobal-e fulfil your order by means of partial deliveries in accordance with § 3 Paragraph 3, you are only required to pay shipping costs for the first partial delivery.

§ 5 Payment and reservation of ownership

(1) Please note that for any orders the payment is collected and processed by Global-E. Global-e will pass the ownership and also the risk of damage or loss of the products to you if it despatches your order (provided payment in full has been received, plus any other charges if applicabel in the country of destination). You will be considered the importer of record of the products.

§ 6 Right of revocation for consumers

(1) As a consumer, you are entitled to a right of revocation in accordance with the statutory provisions, of which we will inform you below.


Right of revocation

You have the right to revoke this contract within 14 days without giving any reason.

The deadline for revocation is 14 days from the day on which you or a third party nominated by you who is not the carrier took possession of the goods.

In order to exercise your right of revocation, you must inform us (contact details below) by means of a clear declaration (for example letter sent by post, fax or email) of your decision to revoke this contract. For this purpose, you can use the attached revocation form, however this is not mandatory. You can also fill in and send the sample revocation form or a different clear declaration electronically on our website (Revocation form). Should you make use of this option, we will immediately send you (for example by email) confirmation of receipt of such a declaration.

We can also accept the exercising of your right of revocation by you returning the goods concerned with the return shipping note which is attached to your delivery or which you can print out from your customer account. In such a case, a separate declaration is not necessary.

In order to comply with the deadline for revocation, it suffices that you send the notification concerning the exercising of the right of revocation prior to the expiry of the deadline.

Contact details for the revocation:

LLOYD Shoes Retail GmbH
Customer Service
Hans-Hermann-Meyer-Str. 1
27232 Sulingen


Consequences of revocation

Should you revoke this contract, we must immediately and, at the latest within 14 days of the date on which we received the notification concerning your exercising of the right to revoke this contract, refund all payments which we have received from you, including the shipping costs (with the exception of the additional costs caused by you having selected a different type of delivery to the cheapest standard delivery offered by us). For this refund, the same method of payment will be used that you used during the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees in connection with this refund.

We can refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods back, depending on which occurs earlier.

You must return the goods to us immediately and in all cases within fourteen days of the day on which you inform us of the revocation of this contract (contact details see above). The deadline is complied with if you send the goods prior to the expiry of the fourteen day deadline.

We will bear the costs of return of the goods if you use the return shipping note which is attached to your delivery or which you can print out via your customer account.

You must only pay compensation for any loss of value in the goods if this is due to use of these by you which goes beyond that which is necessary to check the quality, properties and functionality of the goods (comparable with an inspection in the store).

(2) Via the sample revocation form, we are providing you with information in accordance with the statutory provisions. However, you are not obliged to use this.

Sample revocation form

(Should you wish to revoke the contract, please fill in this form and return it to us).

  • To LLOYD Shoes Retail GmbH, Customer Service, Hans-Hermann-Meyer-Str. 1, 27232 Sulingen, Germany,  email:
  • I / we hereby revoke the contract concluded my me / us in relation to the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*) 
  • Name of the consumer
  • Address of the consumer
  • Signature of the consumer (only in case of paper notification)
  • Date


(*) Please delete as applicable

§ 7 Warranty

Your warranty right in relation to defects in the purchased items is in accordance with the statutory provisions. Nothing in these GTC will affect your legal rights. If you have an enquiry about a warranty question, please contact the LLOYD customer service. 

§ 8 Liability

(1) We incur liability in relation to you in case of intent and gross negligence in accordance with the statutory provisions.

(2) Unless otherwise stated in Paragraph 3, we only incur liability in other cases in case of breach of an essential contractual obligation, whose fulfilment is essential for the proper performance of the contract and on whose compliance you may regularly rely as a customer (so-called cardinal obligation) and the liability is limited to reimbursement of losses which are foreseeable and typical.

(3) Our liability for losses connected to injury to life, body or health as well as liability under the German Product Liability Act (Produkthaftungsgesetz) is not affected by the limitation of liability provisions above. 

§ 9 Copyright

We own copyright in relation to all pictures and texts which are published in our online store. Use of the pictures and texts is not permitted without our express agreement.

§ 10 Choice of law, place of jurisdiction and consumer mediation

(1) These GTC shall be governed and construed by the Laws of the Federal Republic of Germany.