STORE-SERVICE

INSTORE-ORDER
1. What does the "Instore Order" service mean?
2. How can I return / complain if I have ordered via the "Instore-Order" service in branch?
CHECK & RESERVE
1. What does the "Check & Reserve" service mean?
AVAILABILITY
1. Where can I use the store services?
CLICK & COLLECT
1. What does the "Click & Collect" service mean?
CLICK & RETURN
1. What does the "Click & Return" service mean?
INSTORE-ORDER
1. What does the "Instore Order" service mean?

You have found an item in our Concept Stores in Germany, but the desired colour or size is no longer available? Order and pay directly at the store and have your desired items conveniently delivered to your home. 
The LLOYD Concept Store Hanover and the LLOYD Concept Store Freiburg are excluded from this service.
2. How can I return / complain if I have ordered via the "Instore-Order" service in a branch?

A return slip and a shipping label are enclosed in your package. Please enclose the completed returns form with your parcel and affix the shipping label to the parcel to be returned. Simply hand in the parcel at your nearest DHL branch or DHL Packstation. Shipping is free of charge for you. As soon as we have received your parcel, we will send you further information about the refund.
You also have the option of returning the items you ordered via Instore-Order to a LLOYD Concept Store of your choice within Germany free of charge (Click & Return). Excluded from this service are all Concept Stores outside Germany as well as the LLOYD Concept Store Hanover and the LLOYD Concept Store Freiburg.. Please enclose the completed return slip with your parcel and affix the shipping label to the parcel to be returned. You will receive a receipt for the return of goods at the shop. Refunds will be credited to you using the original payment method used.
CHECK & RESERVE
1. What does the "Check & Reserve" service mean?

You have the option of reserving your desired items in one of our Concept Stores within Germany for 3 days. You can try on and buy the reserved items on site. 

Excluded from this service are all Concept Stores outside Germany as well as the LLOYD Concept Store Hanover and the LLOYD Concept Store Freiburg.
AVAILABILITY
1. Where can I use the store services?

The Store Services can only be used in the German LLOYD Online Shop and the German LLOYD Concept Stores.

The Concept Stores in Hanover and Freiburg are also excluded.
CLICK & COLLECT
1. What does the "Click & Collect" service mean?

Order your desired items conveniently online and pick up your order at your selected Concept Store. As soon as we have sent the order to the Concept Store, you will receive a dispatch confirmation e-mail. After delivery to the Concept Store, you have seven days to collect your order on site.

Excluded from this service are all Concept Stores outside Germany as well as the LLOYD Concept Store Hanover and the LLOYD Concept Store Freiburg.
CLICK & RETURN
1. What does the "Click & Return" service mean?

You have the option of returning the items you previously ordered online to a LLOYD Concept Store of your choice within Germany free of charge. Please enclose the completed return form with your parcel and affix the shipping label to the parcel to be returned. You will receive a receipt for the return of goods at the shop. Refunds will be credited to you using the original payment method used.

Excluded from this service are all Concept Stores outside Germany as well as the LLOYD Concept Store Hanover and the LLOYD Concept Store Freiburg.