Registration is possible via the online store registration under this link. When you register here, you automatically become a CLUB RED member.* In addition, the membership application can also be completed in writing at participating LLOYD Concept Stores and LLOYD Factory Outlets in Germany.

*If you manually check the option "I do not want to become a CLUB RED member," you will register for the online store but not for CLUB RED. 

Currently, registration is only possible with a residence within Germany.

Membership in CLUB RED can be cancelled in writing via the contact form. 

After your membership application has been received, you will receive your personal customer card approximately 3 weeks later at the postal address you provided.

You can find your customer number on your personal customer card under the barcode. Your customer number consists of 16 digits and begins with "1888".

If you lose your card, please contact our customer service either via the contact form or by phone at 00800 - 1888 0000 to request a new customer card.  

One ShoePoint equals €1 in shopping value.

The payout takes place in reward levels of 250 ShoePoints. For 250 ShoePoints you receive a voucher worth €10, for 500 ShoePoints a voucher worth €20, and so on.

With every purchase in Germany at a participating LLOYD Concept Store, a LLOYD Factory Outlet, or through a registered customer account in the official LLOYD online store lloyd.com, you collect ShoePoints.

The collected ShoePoints are converted into a voucher twice a year. The conversion takes place every spring and autumn.

250 SHOEPOINTS = €10 voucher value
500 SHOEPOINTS = €20 voucher value
750 SHOEPOINTS = €30 voucher value
1000 SHOEPOINTS = €40 voucher value
1250 SHOEPOINTS = €50 voucher value
1500 SHOEPOINTS = €60 voucher value
1750 SHOEPOINTS = €70 voucher value
2000 SHOEPOINTS = €80 voucher value
2250 SHOEPOINTS = €90 voucher value
2500 SHOEPOINTS = €100 voucher value
2750 SHOEPOINTS = €110 voucher value
3000 SHOEPOINTS = €120 voucher value

Your balance is paid out twice a year in the form of a shopping voucher. This voucher is valid for 3 years and can be redeemed in participating LLOYD Concept Stores, LLOYD Factory Outlets in Germany, and in the official LLOYD online store lloyd.com. If not redeemed within this period, the voucher expires.

In the logged-in area of the LLOYD online store, you can view your current ShoePoints balance at any time under the CLUB RED section. Updates after a purchase may take some time to appear.

In this case, please contact our customer service via the contact form or by phone at 00800 - 1888 0000.

You receive ShoePoints for all LLOYD products purchased in participating LLOYD Concept Stores, LLOYD Factory Outlets in Germany, and in the official German LLOYD online store lloyd.com.

No, unfortunately this is not possible.

Yes, ShoePoints credited for orders that you return will be deducted again.

ShoePoints that are below the first or between payout levels remain in your customer account after the payout and are considered for the next payout period.

No, transferring your collected SHOEPOINTS to another member is not possible.

Your collected ShoePoints are valid for 3 years from the purchase date. After that, they expire if they have not been converted into vouchers because the next payout level was not reached.

No, use outside Germany is currently not possible. 

Yes, our staff can look up your name and address in the system and credit your collected ShoePoints for the respective purchase.

No, this is currently not possible.

You can find information about data protection here. 

To link your online store account with your CLUB RED membership afterwards, please contact our customer service via the free service hotline 00800-1888 0000 (Mon.-Fri.: 09:00 - 16:00). You can also contact us via our contact form for any questions. 

No, membership in the LLOYD CLUB RED is not associated with any costs or fees.